If you’re a Business Owner or Executive of a growing, successful business or company, then you know the challenges of getting spot-on, accurate financial reports, but…
You’re also aware of the sub-par service that comes with choosing accounting and bookkeeping call centers to manage your books, financials, and accounting needs.
You call in and get put on hold (or sent to a voicemail).
Or, you email and get a canned response, “Thanks for the email. We’ll get back to you asap.”
Or, you go to the trouble of uploading bank statements and other requested financials to then never get a response.
Why do accounting and bookkeeping call centers treat you this way?
Let’s talk about why accounting and bookkeeping call centers never call you back.
3 Reasons Why Accounting & Bookkeeping Call Centers Don’t Call You Back
#1. They hire, fire, and lose people every single month
Similar to traditional call centers, bookkeeping and accounting “firms” that run a call-center model hire, fire, and lose people every single month. This means your account is bounced between professionals often. Over the course of a year, you may have upwards of six different people working on your account. While this may not seem like a huge deal now, it will definitely be a big deal when person number one made an error that the next four people don’t catch, which then lands on person six to figure out what went wrong. This is a year’s worth of projections and forecasts built off the back of one (or multiple) errors.
Guess who pays for this error? You do!
#2. Your business/company is nothing more than a number
The high-volume, low-contact call-center business model does not allow for in-depth, serious conversations to occur between you and your bookkeeping and accounting professional. These conversations are some of the most important in your business. Missing out on an Expert Accountant & Master Bookkeeper to help you forecast or project your future success can be a business sinker unlike any other.
Yes, you’ve succeeded this far, but a trained eye for data patterns is hugely beneficial to keeping your company on the path to financial success.
You won’t get that type of depth from six different junior accountants or newbie bookkeepers passing your account around.
#3. Quota matters more than your financial success
Most accounting and bookkeeping call-centers only focus on doing the bare minimum and whose success is measured in volume: the max volume that they can handle. This means that your account is “managed” based on that metric and then set aside until that disaster waiting to happen unfolds or a huge mistake is caught by you-the Owner. With out of state and out of touch Call Centers, this is the standard across the financial industry, which leaves out one of the most important parts of accounting and bookkeeping services: Local Advisory Services by a Local Expert.
Yes, bringing your books current, delivering spot-on repots, and forecasting your financial future matters, is important but…
Being able to leverage a local professional accountant and bookkeeper can be a boon for your financial success. The deep knowledge of financial patterns and data analysis is unlike most professionals you’ll come across in the accounting & bookkeeping business financial space. What’s more, the accuracy of your financials helps you save (or even make) money during tax season.
Accounting and bookkeeping call-centers won’t offer you this deep knowledge of your business financials combined with decades of financial pattern recognition.
Most accounting and bookkeeping call-centers provide you junior accountants “getting their reps in” so they can leave and go home for the evening-day after day. They just don’t have the passion for your business because they’re burnt out due to volume and pressure from upper management to hit their goals. Well, that is not how I do things! I’m thoroughly invested in your success and I’m local.
How to Outsource Your Accounting & Bookkeeping Department
I deliver spot-on, accurate reports weekly, monthly, quarterly, or whenever you like.
I reconcile and bring books current – the very first time, so you can work on growing your company instead of struggling inside of it!
I forecast your financial future so you can grow your company toward financial success.